Two Factor Authentication failed

[TurKLoJeN]

EN

Hello, GitHub enforced 2FA on me, and everything was fine for a while. However, in the last few days, when logging in from my computer, it prompts me with 'Verify 2FA Now.' When I click, it asks for an Authenticator code; I use Microsoft Authenticator, but entering the code results in an error. I tried to disable 2FA, but it's not possible. I attempted to proceed by adding my phone number, but Turkey is not listed. In summary, while mobile access works without issues, I can't access my GitHub account from my computer. Can you help? I tried resetting my password without success, and the reconfigure attempt cannot be canceled.

TR

Merhaba, GitHub beni zorunlu olarak 2FA kullanmaya yönlendirdi. Bir süre sorunsuz kullanıyordum, ancak son birkaç gündür bilgisayardan giriş yaparken "Verify 2FA Now" uyarısı alıyorum. Microsoft Authenticator kullanıyorum, ancak kodu girdiğimde hata alıyorum. 2FA'yı kapatmaya çalıştım, ancak buna izin verilmiyor. Telefon numaramı ekleyerek devam etmek istedim, ancak Türkiye listede bulunmuyor. Özetle, mobil giriş sorun yaratmazken bilgisayar üzerinden GitHub hesabıma erişemiyorum. Yardım edebilir misiniz? Şifremi sıfırlamaya çalıştım ancak başarılı olamadım ve reconfigure denemesi de iptal edilemiyor.

Moderator's Edit: I've removed your private information from this post as posting identifiable information is not allowed, per our Code of Conduct.

[TurKLoJeN]

I have already done all the steps you mentioned, I already use Microsoft Edge as a browser, I tried resetting it, I downloaded Google Chrome, the same problem continued, I tried Google Authenticator other than Microsoft authenticator, the problem is the same, I cannot solve it in any way.Is it possible to remove 2fa from my account, otherwise it looks like I will not be able to access my account08:15, 5 Aralık 2023, Dakshitha Dissanayaka ***@***.***>: I understand that you're having trouble logging in to your GitHub account from your computer due to issues with two-factor authentication (2FA). Since mobile access is working without issues, it seems the problem is specific to your computer's setup. Here are some steps you can try to resolve the issue: Clear Browser Cache and Cookies: Try clearing your browser's cache and cookies to eliminate any potential conflicts or corrupted data. Try a Different Browser: If the issue persists, try using a different browser to log in to your GitHub account. This can help rule out any compatibility issues with your current browser. Check for Browser Extensions: Disable any browser extensions that might be interfering with the 2FA process, such as password managers or security extensions. Reinstall Microsoft Authenticator: Try reinstalling the Microsoft Authenticator app on your device to ensure it's working correctly. Contact Microsoft Authenticator Support: If the issue persists with Microsoft Authenticator, reach out to their support team directly for further assistance. Contact GitHub Support: If none of the above steps resolve the issue, contact GitHub support directly. They can investigate the issue further and provide more specific troubleshooting steps or identify any underlying issues with your account. In the meantime, you can still access your GitHub account from your mobile device until the issue is resolved. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***> -- Yandex Mail mobil uygulamasından gönderildi

[TurKLoJeN]

Please help me

[thynson]

Same issue for me. I'm using Microsoft Authenticator
I highly doubt that there are bugs on Github 2FA, at least when using with Microsoft Authenticator. When I tried to set up 2FA, it failed for multiple times to verify my code, which I double-checked that they were correct. Then it occasionally succeeded in verifying my code for once, making my account 2FA “protected”, then, it started to block me from signing in.

[ALI-WOSABY]

Same issue for me.

[samus-aran]

Hi @TurKLoJeN

Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding! In the future, please only open 1 ticket per incident.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion.

Thank you!

[MuddassarElexoft]

Github 2FA TOTO is not accepting any code either form MS Authenticator app OR any other chrome extension OR app.

[JuergenSimon]

Same here, total POS and EXTREMELY disruptive and annoying. If you force this crap on people, at least make sure it f*cking works.