[BUG] Unable to modify e-mail address.

[RokeJulianLockhart]

1. Describe the bug

   Attempting to access https://commonvoice.mozilla.org/login?change_email via https://commonvoice.mozilla.org/en/profile/settings usually produces

   Email is already used for a different account

   which renders me unable to modify my e-mail address for my account.

   However, sometimes it doesn't even bother to provide that message, instead redirecting me silently to https://commonvoice.mozilla.org/en/profile/info, where hovering over https://commonvoice.mozilla.org/en/profile/info#:~:text=Request%20a%20Language-,email,-Join%20the%20Common produces a tooltip stating

   Change your email via Settings under Login Identity

   so that I'm stuck in a loop.

2. To Reproduce

   Steps to reproduce the behavior:

   1. https://commonvoice.mozilla.org/login
   2. https://commonvoice.mozilla.org/en/profile/settings
   3. https://commonvoice.mozilla.org/login?change_email

3. Expected behavior

   I should have been able to modify my e-mail address for my account.

4. Screenshots

   If applicable, add screenshots to help explain your problem.

5. Desktop or Mobile (please complete the following information):

   OS	https://download.fedoraproject.org/pub/fedora/linux/releases/test/40_Beta/Spins/x86_64/iso/Fedora-KDE-Live-x86_64-40_Beta-1.10.iso
   Browser Version	https://kojipkgs.fedoraproject.org//packages/firefox/124.0.2/2.fc40/x86_64/firefox-124.0.2-2.fc40.x86_64.rpm

6. Related

   1. https://bugzilla.mozilla.org/show_bug.cgi?id=1864189#c0
   2. https://bugzilla.mozilla.org/show_bug.cgi?id=1864191#c0

[jessicarose]

Thank you so much and I do apologize, this does indeed look like a bug and I understand this must have been frustrating to encounter. We are in the process of planning a substantial backend change to authentication and user accounts, and will be sure to include a rebuild of this flow within the scope of work. In the meantime, we would change this manually for you, if you would like to send us your preferred account email via commonvoice(at)mozilla dot com or you can email me personally to make the change at jessicar(at)mozillafoundation dot org.

I appreciate you taking the time to raise the issue so that we better understand the bug and can work to address it.

[RokeJulianLockhart]

#4443 (comment)

@jessicarose, many thanks! Done.