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reddit badge returning "private" when subreddit is actually public #9817

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ReenigneArcher opened this issue Dec 17, 2023 · 6 comments
Open

reddit badge returning "private" when subreddit is actually public #9817

ReenigneArcher opened this issue Dec 17, 2023 · 6 comments
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question Support questions, usage questions, unconfirmed bugs, discussions, ideas

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@ReenigneArcher
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Are you experiencing an issue with...

shields.io

馃悶 Description

I was asked to open a new issue in #9256

For the past week or so, reddit badge says my subreddit is private even though it is public.

image

image

馃敆 Link to the badge

https://img.shields.io/reddit/subreddit-subscribers/lizardbyte?labelColor=FF4500&color=FF4500&logoColor=ffffff&label=Reddit&style=for-the-badge&logo=reddit

馃挕 Possible Solution

No response
@ReenigneArcher ReenigneArcher added the question Support questions, usage questions, unconfirmed bugs, discussions, ideas label Dec 17, 2023
@github-actions GitHub Actions
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Badge tested using npm run badge https://img.shields.io/reddit/subreddit-subscribers/lizardbyte?labelColor=FF4500&color=FF4500&logoColor=ffffff&label=Reddit&style=for-the-badge&logo=reddit
Output is available here

@chris48s
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OK. This is interesting.

In production, all (non-cached) badges seem to be returning this subreddit is private error.

Locally, I get a response from https://www.reddit.com/r/lizardbyte/about.json just fine and the badge renders.

Staging and CI. Also getting the 403. The response body is:

<!doctype html>
     <html>
  <head>
    <title>Blocked</title>
    <style>
      body {
          font: small verdana, arial, helvetica, sans-serif;
          width: 600px;
          margin: 0 auto;
      }

      h1 {
          height: 40px;
          background: transparent url(//www.redditstatic.com/reddit.com.header.png) no-repeat scroll top right;
      }
    </style>
  </head>
  <body>
    <h1>whoa there, pardner!</h1>

<p>Your request has been blocked due to a network policy.</p>

<p>Try logging in or creating an account <a href=https://www.reddit.com/login/>here</a> to get back to browsing.</p>

<p>If you're running a script or application, please register or sign in with your developer credentials <a href=https://www.reddit.com/wiki/api/>here</a>. Additionally make sure your User-Agent is not empty and is something unique and descriptive and try again. if you're supplying an alternate User-Agent string,
try changing back to default as that can sometimes result in a block.</p>

<p>You can read Reddit's Terms of Service <a href=https://www.reddit.com/wiki/api/>here</a>.</p>

<p>if you think that we've incorrectly blocked you or you would like to discuss
easier ways to get the data you want, please file a ticket <a href=https://support.reddithelp.com/hc/en-us/requests/new?ticket_form_id=21879292693140>here</a>.</p>

<p>when contacting us, please include your ip address which is: <strong>[redacted]</strong> and reddit account</p>
  </body>
</html>

So it looks like we are explicitly being blocked, probably by IPs rather than user-agent as I have a shields user agent set locally.

Up to 5 days ago, we were seeing 429 calling https://www.reddit.com being logged but that has stopped.

So.. looks like this is probably related to #9256 (sorry - you were right first time). We'll need to implement auth to fix.

@ReenigneArcher ReenigneArcher mentioned this issue Dec 17, 2023
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@ReenigneArcher
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Interesting... I also cannot access this URL from a GitHub runner.

@chris48s
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Yep - same for us. Staging and CI/GH actions also blocked

@chris48s
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I filled in https://reddithelp.com/hc/en-us/requests/new?ticket_form_id=14868593862164 requesting either an API key or an unban. I linked to this issue and #9256

We'll see where it goes.

@ReenigneArcher
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I have a reddit bot written in Python which uses PRAW.

I was able to create my own application and authenticate to that, without any support ticket.

https://praw.readthedocs.io/en/stable/getting_started/authentication.html

I definitely am not making as many API requests as Shields would though, so not sure how that would affect everything.

@Daeraxa Daeraxa mentioned this issue Jan 25, 2024
Merged
CommunityUBC referenced this issue in CommunityUBC/ubcwiki Feb 7, 2024
@CommunityUBC
remove broken badge temporarily
6e2d937
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