Sunbird Obsrv
Page taking time to load. #158
Replies: 1 comment 5 replies
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@Venkatesh-Dayani23 Can you please share the more details from analytics service logs which will help us to understand the issue better. May be restart the analytics service and check for any errors at start up. Also share us the complete logs when the API is being hit. |
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Hi @sowmya-dixit Below are the logs analytics-64677d7468-hv89x analytics 12:28:49.079 [application-akka.actor.default-dispatcher-2] INFO org.ekstep.analytics.api - {"eid":"LOG","ets":1713788929078,"ver":"3.0","mid":"923592024CAB724774FE847FCE88D195","actor":{"id":"","type":"System"},"context":{"channel":"analytics.api","pdata":{"id":"AnalyticsAPI","ver":"3.0","pid":"getDeviceProfile","model":null},"env":"analytics","sid":null,"did":null,"cdata":null,"rollup":null},"object":null,"edata":{"type":"system","duration":0,"score":0,"rating":0.0,"level":"INFO","message":"","params":[{"status":500,"method":"POST","rid":"getDeviceProfile","title":"getDeviceProfile"}],"index":0,"data":"Get DeviceProfileAPI failed due to null","sort":null,"correlationid":null,"filters":null,"size":0},"tags":[],"@timestamp":"2024-04-22T12:28:49+00:00"} |
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@Venkatesh-Dayani23 For analytics service we have dependency on Geo location DB setup to resolve ip. Can you confirm if this jenkins job |
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No @sowmya-dixit This job is not configured. |
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@Venkatesh-Dayani23 Please have that job setup done, then re-deploy analytics service and let us know if you still have issues. |
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Hi Team,
Currently we are using 5.1.0 we noticed that the edit profile page is taking more time to load.
Below is the screenshot.Kindly need help on this and below is the error log from analytics service.
method":"POST","rid":"getDeviceProfile","title":"getDeviceProfile"}],"index":0,"data":"Ask timed out on [Actor[akka://application/user/device-profile-actor#-2101644778]] after [20000 ms].
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