24.1 hanging at launch

[oger-hargreaves]

Application should run

After performing initialisation app hangs with logo displayed. When followed up Microsoft report app not responding.

Describe or maybe attach a screenshot?

Steps to reproduce

System

• Stellarium version: <24.1. File 24.1-qt6-win64
• Operating system: <Windows 11
• Graphics Card: <I3 build in graphics
• Screen type laptop HD

Logfile

If possible, attach the logfile log.txt from your user data directory. Look into the Guide for its location.

[gzotti]

i3 from 2010, 2016, or later? First install or update? (Did it try to load existing config, or fresh first install?)
If it's an oldish system, try a Qt5-based build.

[oger-hargreaves]

Thanks for prompt response.I3 is an 8130U, so quite old.I have run Stellarium for many years on this machine, ie this is an update. Admit it had some issues with the last build.I will try a full removal and install, also a Qt5 build.Thanks I'll let you know.John07941234833On 1 Apr 2024 21:19, Georg Zotti ***@***.***> wrote: i3 from 2010, 2016, or later? First install or update? (Did it try to load existing config, or fresh first install?) If it's an oldish system, try a Qt5-based build. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***>

[gzotti]

A Core-i*-8xxx should run Qt6-based builds. Some 1st-3rd gen systems may have issues. Maybe remove config.ini and data/ssystem_minor.ini from your user data directory. (See User Guide chapter 5 for location)

[github-actions]

Hello @oger-hargreaves!

We really need your feedback.

[tmcafee52]

I'm having a similar problem getting version 24.1 to work on an older Windows 10 desktop. I have an HP 8300 with an Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz processor with 16 GB of RAM. My graphics card is an nVidia Quadro FX 580 that supports Direct3D version 10 and OpenGL 3.3. The program takes minutes to load and gets to the landscape screen. The top right menu is shown but is greyed out. The information line on the bottom left is also shown. A progress circle is shown on the screen indicating that it is still busy. Whenever I click on anything, I get a Microsoft message saying that the program is not responding. If my computer isn't compatible with version 24.1, what version will work on my computer? Thanks

I have more information. The scenario that I described occurs when I call up the program "Stellarium". If I call up "Stellarium MESA", the program seems to run ok. Is running "Stellarium MESA" the same as "Stellarium" functionally? If not, what is different?

[gzotti]

From the above comments, digest:

Some 1st-3rd gen [i.e., including your i5-3470] systems may have issues.

But only when using the CPU-internal Intel GPU. A dedicated NVidia card with working driver support should prevent such problems. I run tests on my old 2012 i7-2xxx with Geforce M580GTX, Win10, fully operational.

If it's an oldish system, try a Qt5-based build.

Your Quadro card is from 2009, which predates your CPU by some 2 generations. Usually, if the NVidia card is supported by fitting NVidia drivers, this card should still be sufficient, but I never had a quadro, so cannot guess what's wrong. The logfile will provide detailed information about which graphics system is in use. Do other OpenGL based programs (e.g. games) work well?

The FAQ provide a detailed description about OpenGL, ANGLE and MESA modes for Windows. These modes have existed for the past decade or so. With Qt6, hardware-accelerated Angle was dropped. I suggest you try a Qt5-based build with Angle mode.