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Unable toi open a video mp4 file created by Zoom. Your open source competitors (such as VidCutter) ... #5513

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cyberoldie opened this issue May 13, 2024 · 12 comments
Closed

Unable toi open a video mp4 file created by Zoom. Your open source competitors (such as VidCutter) ... #5513

cyberoldie opened this issue May 13, 2024 · 12 comments

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@cyberoldie
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I start your program from the most recent version and lick the green plus symbol to open the file for editing. The file shows in the upper left window and the timeline opens. There is no thumbnail for the file in the timeline.

Using any of the navigation symbols does not move the timeline index cursor and nothing shows in the upper right window,

Expected behavior
A clear and concise description of what you expected to happen.

System Details

Log Files

  • openshot-qt.log: File too small or empty (not uploaded)
  • libopenshot.log (5 KB)

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@cyberoldie
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OpenShot Screen Grabs.pdf

Screen shots added

@cyberoldie
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Why is this flagged as closed sincde I just opened it

@cyberoldie cyberoldie reopened this May 13, 2024
@Colorjet3
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Hello @cyberoldie. This ticket shows as being open, to me.

  1. What type of a file does Zoom recording create (.mp4? .mkv? etc?).
  2. Are you able to open this same file in VLC or Windows Media Player?
  3. Doe you get any error message when you try to import it? If yes, what is the message?
  4. Can you share your file with us so we can test with it?

One thing you can try is to run your Zoom recording through a converter like HandBrake, ShutterEncoder, or VLC and convert it to .mp4 even if the source file is .mp4 but obviously with a new name. Now import this into OpenShot.

@Colorjet3
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Colorjet3 commented May 18, 2024 •
edited

Closed ticket due to "No response from OP"

@cyberoldie
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cyberoldie commented May 21, 2024 via email

@cyberoldie
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cyberoldie commented May 21, 2024 via email

@cyberoldie
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cyberoldie commented May 21, 2024 via email

@Colorjet3
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Hello @cyberoldie. My apologies for not seeing your initial responses and thank you again for sharing them.

I don't have an easy way to share files. If you have Google Drive or Microsoft OneDrive you can share your file with me (raffi@openshot.org) and I can play with your file to see if I can make it work for you. Create a folder in your google drive or OneDirve and give me Read access only.

@Colorjet3 Colorjet3 reopened this May 21, 2024
@cyberoldie
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cyberoldie commented May 29, 2024 via email

@Colorjet3
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Colorjet3 commented May 29, 2024 via email

@Colorjet3
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Hello @cyberoldie. Thank you for sharing your .mp4 file with me.

I just imported your file into OpenShot. I can confirm that there is no Thumbnail showing in the "Project Files" window or when I drag it onto the timeline. However, I am not having any issues previewing the clip in OpenShot. I haven't done any editing at this time but I was able to save the project.

I tried running your .mp4 file through a converter like ShutterEncoder and created a new .mp4 file and imported that into OpenShot with the same results.

So, I went forward and did some edits:

  1. Sliced the clip.
  2. Adjusted the volume on one section.
  3. Added a Blur effect to another section.
  4. Added some captions, and text.

I had no issues with any of the above animations. I am running Windows 11 Pro with the latest Microsoft updates. My hardware drivers are all up-to-date as well. I am also running OpenShot v3.1.1 build #12180. This build is the latest dev daily build and not the production release.

Let's try this:

  1. Close OpenShot if running.
  2. Go to Add or Remove Programs and Uninstall Openshot. If you had upgraded from a previous version there is a chance that you might see two entries for OpenShot. Uninstall any entries of OpenShot.
  3. Make a backup of c:\users\username.openshot_qt folder.
  4. Delete c:\users\username.openshot_qt folder.
  5. Ensure that you local drive where you are running OpenShot from has plenty of free disk space. If not, free up as much as possible.
  6. go to openshot.org/download/#daily and download the latest dev daily build.
  7. Install the latest dev daily build.
  8. Start OpenShot...don't open your project yet.
  9. With a new project, import your source file that you shared with me and let me know how it works.

There are a few Cache preference settings that I will share with you since you are somewhat working with a large source file to better fine tune OpenShot.

Please share with me your computer specs (CPU, RAM, GPU/RAM, Hard disk type and how much free disk space you have).

@Colorjet3
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Hello @cyberoldie I am closing this ticket since I have not heard back from you. Feel free to reopen if you need further assistance. If you have already resolved your issue then it would be nice if you share the solution as it will help others.

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@cyberoldie @Colorjet3