Allow users to upgrade from plan A yearly/biyearly to plan B monthly #90854
Labels
Customer Report
Issues or PRs that were reported via Happiness. Previously known as "Happiness Request".
[Feature Group] A8C Marketing & Sales
Automattic's marketing and sales operations for WordPress.com.
[Feature] Pricing
Feedback related to the pricing structure of WordPress.com's plans and services.
Needs triage
Ticket needs to be triaged
[Pri] Low
[Product] WordPress.com
All features accessible on and related to WordPress.com.
[Type] Feature Request
Feature requests
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[Feature Group] A8C Marketing & Sales
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What
Provide the option for a user, when upgrading their plan, to switch from yearly or greater to monthly.
Why
Presently, users have the option in Calypso to switch from monthly to yearly or longer when upgrading, such as from Starter to Explorer. Switching the other way, from Starter yearly or longer to Explorer monthly, requires HE involvement. This results in interactions like 8201295-zd-a8c. Users would benefit from being able to do this on their own, which will also lead to fewer interactions for HEs.
How
No response
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