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Plans Grid: Unclear messaging about 200GB storage downgrade to 50GB when plan intervals change #90674

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jeyip opened this issue May 13, 2024 · 1 comment
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@jeyip
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jeyip commented May 13, 2024

p1715159824482899-slack-C02BEP610

Quick summary

If a user has been grandfathered into the 200GB storage feature, changing billing plans will reset their default storage to 50GB. The UI currently does not inform the user of this fundamental change to their site. p1715159824482899-slack-C02BEP610

upgrade-200-to-50-gb

Steps to reproduce

  • Visit site with legacy 200GB storage creator or entrepreneur plan ( reach out if need access to one )
  • Verify that a user can change billing terms to monthly, yearly, 2yearly, etc.
  • Note that no warning is shown to the user that their site's default storage capacity will decrease

What you expected to happen

A notice to be shown

What actually happened

No notice is shown

Impact

Some (< 50%)

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

No response

Logs or notes

No response

@jeyip jeyip added [Type] Bug Needs triage Ticket needs to be triaged labels May 13, 2024
@jeyip jeyip self-assigned this May 13, 2024
@jeyip jeyip removed the Needs triage Ticket needs to be triaged label May 13, 2024
@jeyip jeyip removed the [Pri] Low label May 13, 2024
@jeyip jeyip changed the title Plans Grid: Unclear legacy 200GB storage change to 50GB when plan is changed Plans Grid: Unclear messaging about 200GB storage downgrade to 50GB when plan intervals are changed May 16, 2024
@jeyip jeyip changed the title Plans Grid: Unclear messaging about 200GB storage downgrade to 50GB when plan intervals are changed Plans Grid: Unclear messaging about 200GB storage downgrade to 50GB when plan intervals change May 16, 2024
@jeyip
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jeyip commented May 16, 2024

We've merged a notice for the plans grid, but a more appropriate spot would be in plan checkout ( because there are a variety of ways outside the plans grid to add plans to a cart ) see discussion here

When we add a notice to the checkout page, we should reconsider whether or not it's still beneficial to have a notice on the plans grid as implemented in #90664

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